This document constitutes a binding contract between the customer and The Western Province Limited (trading as British Muslim Tours) (hereafter referred to as “the company”). These terms and conditions apply to all bookings made with the company and become effective once a passenger has made any payment and the company has confirmed the booking.

Please read these terms and conditions carefully. These, along with the other information provided on our website or in our brochures, set out the terms of the contract between you and The Western Province Limited (company number: 14032205) of Heart House, 1A Turkey Street, Enfield, EN3 5TT.

When we refer to “your trip” in these terms, unless otherwise specified, we mean the accommodation, transport, flights, and other services provided by us that you book through us in the UK.

Upon confirmation of your trip, we accept responsibility for it under these terms as an “Organiser” in accordance with the Package Travel and Linked Travel Arrangements Regulations 2018. A full version of these regulations can be found here.

Please note that in relation to bookings for e-SIMs, airport parking, additional luggage, or airline services, we act solely as an agent, and your contract for those services is directly with the supplier of the service.

Definitions

• The Company refers to The Western Province Limited, trading as British Muslim Tours, the entity responsible for organising and providing your travel package.
  

• The Customer refers to the individual(s) booking and/or participating in the travel package.

• Package refers to the complete tour package provided, including transport, accommodation, and other agreed services.

• The terms “you,” “your,” “the traveller,” “passenger,” and “Lead Passenger” refer to the person(s) entering into this agreement.

1. Bookings & Payments

1.1 Upon making an initial deposit, customers are provided with a 48-hour window to cancel their booking. If the customer cancels within this period, the deposit will be retained as a cancellation fee. Beyond this window, the customer is considered committed to the travel arrangements, and the remaining payment will be requested to confirm the booking. Once this payment is received and booking confirmation is issued, the customer becomes liable for 90% of the total package cost and 100% within 14 days of travel.

1.2 Payment of the deposit does not guarantee travel on the chosen date; it reserves the customer’s place for 48 hours, during which they may cancel. The booking is only fully confirmed once an additional 20% payment is made and the company issues a booking confirmation outlining all reservation details.

1.3 Full payment of the package must be completed 40 days prior to travel if a payment plan is in place. Failure to do so will result in cancellation, and the customer will be subject to cancellation charges as specified.

1.4 The deposit is transferable to another eligible customer within the 48-hour window.

1.5 The company reserves the right, at its discretion, to offer payment flexibility to passengers, including payment plans if deemed appropriate.

1.6 Any individual making a booking must be over 18 years of age. Bookings for individuals under 18 require a lead passenger over 18 to complete the booking. No individual under 18 at the time of departure will be permitted to travel without a parent or guardian.

1.7 When booking for more than one person, a Lead Passenger must be designated. The Lead Passenger is presumed to have consent from the other passengers to act on their behalf. The company is not liable for any miscommunication between the Lead Passenger and their group. It is advised that this document be shared with all group members to ensure understanding of these terms.

1.8 Travellers must provide accurate personal information during the booking process. The company reserves the right to cancel or refuse any booking based on inaccurate information.

1.9 The company reserves the right to make changes to the itinerary, accommodation, or other aspects of the package due to unforeseen circumstances. Reasonable alternative arrangements will be made where possible. Should the company cancel the package before the departure date, the customer will be entitled to a full refund.

2. Passports, Visa & Foreign Travel Advice

2.1 It is the responsibility of the passenger to ensure that they have all the necessary documentation and meet the eligibility criteria for entry into the Kingdom of Saudi Arabia and any other relevant destinations.

2.2 The company can provide guidance on visa requirements but is not liable for any entry refusal by the Kingdom of Saudi Arabia or other transit countries. The ultimate responsibility for securing visas and complying with entry requirements rests with the customer.

2.3 The company offers an at-cost visa application service for the Saudi Arabian tourist visa as an optional supplementary service. The company is not liable for any visa rejections.

2.4 The rejection of a Saudi tourist visa, e-Visa waiver, Umrah visa, or visa for any transit countries does not nullify the customer’s commitment to this Agreement.

3. Flights

3.1 Confirmation of flight seats is made upon receipt of full payment as outlined in Clause 1.1. The passenger is expected to adhere to the policies of the airlines and airports involved.

3.2 If a passenger is denied boarding or carriage due to their failure to adhere to airline policies, the company accepts no liability.

3.3 Should a flight be delayed or cancelled, the company will assist with rebooking or providing alternative transport where possible, in accordance with EU261 regulations and any applicable airline compensation policies. However, any delays under 12 hours will not be deemed significant enough to warrant action by the company.

3.4 In cases of multi-itinerary packages, the company will seek to provide alternative arrangements for missed connections due to airline delays. If the missed connection is caused by the passenger’s actions, the company accepts no liability.

4. Hotels & Accommodation:

4.1 Star ratings for accommodations are provided in accordance with local standards. These may differ from international standards.

4.2 The company reserves the right to change a hotel to another of similar quality if necessary. If the new accommodation offers a lower overall value, compensation will be provided.

5. Refunds, Cancellations & Changes:

5.1 Passengers are entitled to a 10% refund of the overall booking if cancellation occurs before 14 days of travel. No refund is provided for cancellations within 14 days prior to departure.

5.2 The company is not liable for visa rejections, immigration refusal, or breaches of airline or airport policies, and no refunds will be provided in such cases.

5.3 The company reserves the right to cancel or alter any package based on health, safety, or other considerations, including low bookings that render the tour financially unfeasible. In such cases, a full refund or alternative tour will be offered.

6. Passenger Responsibilities:

6.1 Passengers are expected to adhere to group requirements and maintain a respectful and considerate attitude towards fellow travellers.

6.2 Failure to engage with company staff or adhere to instructions may result in removal from the trip, without refund.

6.3 The company maintains a zero-tolerance policy on abusive or aggressive behaviour towards staff or participants. Any violation will result in the non-refundable cancellation of the booking.

7. Health, Safety & Insurance:

7.1 It is the passenger’s responsibility to ensure they have appropriate medical insurance, and adequate precautions in place for illness, injury, or death.

7.2 The company accepts no liability for any personal injury sustained during the trip.

Your Protections

• The Package Travel and Linked Travel Arrangements Regulations 2018 require us to provide protection for the monies you pay for ATOL-protected flight-inclusive package holidays, and for your repatriation in the event of our insolvency. We provide this protection through our ATOL (number 9382), administered by the Civil Aviation Authority (CAA), Gatwick Airport South, West Sussex, RH6 0YR, United Kingdom (telephone 0333 103 6350, email [email protected]).

• When you purchase an ATOL-protected holiday from us, you will receive a Confirmation Invoice (or via our authorised agent) confirming your arrangements, your protection under our ATOL, and an ATOL Certificate. This certificate lists what is financially protected, where to find more information on this protection, and who to contact if there are issues.

• In the unlikely event of our insolvency, the CAA will ensure you are not stranded abroad and will arrange to refund any money you have paid to us for an advanced booking. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative).

• In some instances, if we cannot provide the services for reasons of insolvency, an alternative ATOL holder may fulfil your arrangements. You agree that in such cases, the alternative ATOL holder will perform your contract obligations at no extra cost, and you agree to pay any outstanding sums due under your contract to that alternative ATOL holder.

• If an alternative ATOL holder cannot be appointed, you may be entitled to make a claim under the ATOL scheme (or via your credit card issuer, where applicable). In the event we are unable to provide the services listed (or a suitable alternative), the Trustees of the Air Travel Trust may make a payment to you under the ATOL scheme. In exchange for this payment or benefit, you assign any claims you may have arising from the non-provision of services to the Trustees of the Air Travel Trust, including claims against us, the travel agent, or your credit card issuer.

• You also agree that any such claims may be re-assigned to another body, should that body have paid sums you have claimed under the ATOL scheme.

For further information, please visit the ATOL website at atol.org.uk.